Policies & Terms
Policies & Terms
Our commitment to privacy, transparency, and professional service.
Embedded Files
Privacy Policy
Privacy Policy
Information We Collect
Name, email, and phone number
Service request information
Website form submissions
Technical information required for support
How We Use Information
Respond to inquiries
Deliver services
Schedule appointments
Improve customer experience
Your Privacy Rights
You may request access, correction, or deletion of your personal information at any time.
Contact
info@ertechinnovations.ca
Terms of Service
Terms of Service
Service Scope
We provide IT support, smart home installation, network optimization, engraving, and consulting services.
Payment Terms
Payment is due upon completion unless otherwise agreed. Certain projects may require a deposit.
Cancellations
Appointments cancelled within 24 hours may be subject to a fee.
Service Refusal
We reserve the right to decline service under unsafe or inappropriate conditions.
Liability Disclaimer
Liability Disclaimer
While we take every precaution when handling your equipment or materials, Erntech Innovations is not responsible for:
Pre-existing hardware or software issues
Data loss resulting from prior system conditions
Third-party software or manufacturer defects
We strongly recommend maintaining current backups before service.
Service Guarantee
We stand behind the quality of our work. If an issue directly related to our service occurs within 7 days, we will return and address it at no additional cost.
This guarantee does not cover unrelated issues, hardware failures, or new problems that arise after service completion.
Client Data Protection
We treat all client data with strict confidentiality.
We access only the information necessary to complete the requested service and only with client authorization.
We do not store, copy, or transfer your data.
Any temporary access during service is used solely to complete the requested task.
All passwords or sensitive information shared for service purposes are kept confidential and never recorded or reused.
Your trust and privacy are our priority.
Last updated: June 2026
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