Embedded Files
Erntech Innovations (“we”, “our”, “us”) is committed to protecting your privacy. We collect only the information needed to deliver our services, respond to inquiries, and improve your experience.
Information We Collect
Information We Collect
Name, email, phone number
Service request details
Device or network information provided during support
Form submissions from our website
How We Use Your Information
How We Use Your Information
To respond to inquiries and service requests
To provide on‑site or remote support
To schedule appointments
To improve our services and communication
How We Protect Your Information
How We Protect Your Information
We do not sell or share your information with third parties. All data is stored securely and accessed only when required to deliver services.
Your Rights
Your Rights
You may request access, correction, or deletion of your information at any time.
Contact
For privacy questions, contact: info.erntech@gmail.com
Terms of Service
Terms of Service
By using Erntech Innovations’ services, you agree to the following terms.
Service Scope
Service Scope
We provide IT support, smart home installation, network optimization, and consulting services. Service details and pricing are listed on our website.
Client Responsibilities
Client Responsibilities
Clients must provide accurate information, safe access to equipment, and authorization to work on devices or networks.
Payments
Payments
Payment is due upon service completion unless otherwise agreed. Project‑based work may require a deposit.
Cancellations
Cancellations
Cancellations within 24 hours of an appointment may be subject to a fee.
Liability
Liability
We take every precaution when working with your equipment. However, we are not responsible for:
Pre‑existing issues
Hardware failures unrelated to our work
Data loss due to prior system conditions
Service Refusal
Service Refusal
We may decline service in unsafe or inappropriate conditions.
Service Guarantee
We stand behind the quality of our work. If an issue directly related to our service occurs within 7 days, we will return and resolve it at no additional cost. This guarantee does not cover new issues, hardware failures, or problems unrelated to the original service.
Client Data Protection
We treat all client data with strict confidentiality.
We do not access personal files unless required for troubleshooting and only with your permission.
We do not store, copy, or transfer your data.
Any temporary access during service is used solely to complete the requested task.
All passwords or sensitive information shared for service purposes are kept confidential and never recorded or reused.
Your trust and privacy are our priority.
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